Universal Store From our humble beginnings as a suburban unisex clothing store in 1999, we’ve grown to more than 100 stores nationally and now deliver the latest in apparel to customers around the world through our thriving online store. Our team carefully curates a mix of local and international labels, working collaboratively to develop exclusive styles and collections that give our customers head‑to‑toe outfitting options for every occasion. Today, we’re proud to be recognised as one of Australia’s leading youth‑fashion retailers. We’ve built and grown brands such as Neovision, Common Need, Luck & Trouble, and Worship, and we continue to partner with global favourites including Lee, Wrangler, AS Colour, Calvin Klein, Stussy and Abrand. As our business has expanded, we’ve welcomed the Perfect Stranger and Thrills Co brands into our portfolio, allowing us to offer an even broader range of fits, styles and pieces that reflect the diversity of our customer base. The Role: Our Technology team is seeking a Digital & Customer Platforms Manager to support the ongoing evolution of our customer‑facing systems. In this role, you’ll lead Developers and Test Analysts across the Ecommerce and Retail workstreams, ensuring the delivery of high‑quality, reliable digital solutions that enhance the customer experience across every touchpoint. You’ll partner closely with stakeholders across the business, to guide system design, prioritise work, and drive clear, effective outcomes. This role suits someone who thrives on collaboration, enjoys navigating competing priorities, and is motivated by improving digital capability at scale. Key Responsibilities: Lead the delivery, performance, and optimisation of all customer‑facing systems, including ecommerce, POS, and related middleware. Oversee system analysis, solution design, and documentation to ensure high‑quality, integrated technical outcomes. Manage and develop a team of Developers and Test Analysts, ensuring strong capability, collaboration, and consistent standards. Ensure all code, testing, and release processes meet best‑practice quality, performance, and documentation expectations. Support and guide QA and UAT activities, resolving issues and ensuring system stability post‑implementation. Build strong stakeholder relationships, particularly with Product Owners, to align technical delivery with business needs. Maintain a clear, achievable technology roadmap and flag risks or changes in a timely manner. Manage vendor relationships to ensure platform stability, issue resolution, and ongoing technology improvements. Drive continuous functional improvements and promote future‑focused system enhancements across the business. Ensure compliance with security, regulatory, documentation, and workplace safety requirements across all systems and team activities. What We’re Looking For: Bachelor’s degree in IT, Computer Science, or a related field, with strong ecommerce development experience. 10 years in the industry, including 5 years leading technical teams. Strong cloud expertise, ideally AWS, with a proven history delivering medium–large cloud projects. Solid programming ability and confidence working across complex system environments. Key behavioural strengths including attention to detail, problem‑solving, interpersonal effectiveness, and strong teamwork. What We Offer: A vibrant, collaborative workplace culture with a supportive and growth‑driven leadership team Hybrid working arrangements, with flexibility to work from home and our Support Office A modern, purpose‑built Support Office with generous facilities and free on‑site parking Exclusive staff discounts across our brands, plus access to partner deals and offers through Flare Salary sacrificing and novated leasing options Paid parental leave Wellbeing support through Sonder and regular wellness initiatives Regular social events and team activities If you're ready to lead impactful digital change and shape the future of our customer‑facing technology, we’d love to hear from you. Apply now and join a team that’s driving innovation, collaboration, and growth.
